Cancellation Policy

At Milestepper, we understand that travel plans may change unexpectedly. Our cancellation policy is designed to be fair while considering commitments made to hotels, transport providers, and other travel partners.

1. Cancellation by the Traveler

All cancellation requests must be submitted in writing via email or WhatsApp. The cancellation date will be considered the date on which we receive your request.

2. Cancellation Charges

The following cancellation charges may apply based on the number of days before the trip start date:

Cancellation Period	Cancellation Charges
30 days or more before departure	10% of the total package cost
15–29 days before departure	25% of the total package cost
7–14 days before departure	50% of the total package cost
Less than 7 days before departure	100% of the total package cost
No Show or Early Departure	100% of the total package cost

Please note that some hotels, airlines, ferry operators, and activity providers may have their own cancellation policies, which may differ from the above.

3. Non-Refundable Services

The following services are generally non-refundable once confirmed:

• Flight tickets

• Ferry tickets

• Train tickets

• Entry permits and attraction tickets

• Adventure activities

• Travel insurance

• Visa fees (if applicable)

• Any service specifically marked as non-refundable

4. Refund Process

Eligible refunds will be processed after deducting applicable cancellation charges and any supplier penalties. Refunds are typically processed within 7–14 business days after receiving confirmation from the respective service providers.

5. Changes to Bookings

Requests to modify travel dates, hotels, or itineraries are subject to availability and may incur additional charges. Any price difference for revised services will be payable by the traveler.

6. Cancellation by Milestepper

In the unlikely event that Milestepper must cancel a booking due to circumstances beyond our control, we will make every effort to provide a suitable alternative or process a refund for the unused services, subject to supplier policies.

7. Force Majeure

Milestepper shall not be held responsible for cancellations, delays, or changes caused by events beyond our reasonable control, including but not limited to natural disasters, adverse weather conditions, government restrictions, strikes, pandemics, political unrest, or transportation disruptions.

8. Contact Us

If you need to cancel or modify your booking, please contact our support team as soon as possible. We will do our best to assist you and minimize any applicable charges.